top of page

Return Policy

  • At Dr. Zero Zero, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return the product under the following conditions:
    Eligibility for Returns: Products may only be returned for a refund if the bottle is unopened, unused, and in its original condition and packaging.
    Return Authorization Required: Before returning a product, you must request a Return Authorization (RA) by contacting us at hello@drzerozero.com. The RA number must be clearly marked on the return package.
    Return Process: Once your return is authorized, you will receive instructions on how to send the product back. Please ensure the package is securely sealed to prevent damage during transit.
    Refund Processing: Upon receiving and inspecting the returned product, we will issue a refund to the original payment method. Shipping costs are non-refundable.
    For any questions or assistance, please contact our support team at hello@drzerozero.com

Privacy Policy

  • We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

  • When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

  • We collect such Non-personal and Personal Information for the following purposes:

    • To provide and operate the Services;

    • To provide our Users with ongoing customer assistance and technical support;

    • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

    • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

    • To comply with any applicable laws and regulations.

  • Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

  • All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  • If you don’t want us to process your data anymore, please contact us at doctor@drzerozero.com

I

bottom of page